Privacy Policy

1. Introduction

Prime Touch Solutions LLC("Prime Touch," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our healthcare staffing services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification: Full name, email address, phone number, mailing address, and date of birth.
• Professional Credentials: Nursing licenses, certifications, employment history, education records, background check results, and drug screening results.
• Health Information: Immunization records, physical examination results, and TB test results as required for healthcare placement.
• Facility Information: Facility name, address, contact details, staffing requirements, and billing information.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected through cookies and analytics tools.

3. How We Use Your Information

• To process staffing applications and match healthcare professionals with facility needs.
• To verify credentials, licenses, and professional qualifications.
• To conduct background checks and drug screenings as required by law and facility policies.
• To communicate with you about assignments, schedules, and account-related matters.
• To process payroll, billing, and related financial transactions.
• To comply with federal, state, and local healthcare regulations, including HIPAA and New York State Department of Health requirements.
• To improve our website, services, and user experience.
• To send newsletters and marketing communications when you have opted in.

4. HIPAA Compliance

To the extent that we handle Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), we maintain appropriate administrative, physical, and technical safeguards to protect PHI. All employees and contractors undergo HIPAA training. We will not use or disclose PHI except as permitted or required by law and applicable Business Associate Agreements.

5. Information Sharing and Disclosure

We may share your information with:

• Healthcare Facilities: To facilitate staffing placements and verify your qualifications.
• Background Check Providers: To conduct required pre-employment screenings.
• Government Agencies: When required by law or to comply with regulatory requirements.
• Service Providers: Third parties that assist us with payroll, IT, and business operations, bound by confidentiality agreements.

We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through our cookie consent tool or your browser settings. For more information, see our cookie notice presented upon your first visit.

7. Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Credential and employment records may be retained for a minimum of six years as required by New York State regulations.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time.
• Withdraw consent for data processing where consent is the basis for processing.

To exercise these rights, contact us at support@primetouch.us.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you via email or a prominent notice on our website.

12. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact us: